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Edinburgh Waverley Station - Information about Edinburgh Waverley Station

Tickets and information

Tickets can be purchased from the ticket counters and the travel centre, both situated on the main concourse. Automatic ticket machines are next to the Rail Connections and the Customer Reception desks, and also inside the doors of the Navigation Street entrance.

National Rail enquiry service 08457 48 49 50

Telephones

Payphones are situated on the platform link bridge and the forecourt area, opposite the first class lounge.

Taxis

The taxi rank is outside the main station entrance.

Please visit traintaxi ltd for further information.

Buses

The nearest bus stop is Smallbrook Queensway, approximately one minute's walk away.

Parking

NCP manages parking facilities at Edinburgh Waverley. They can be contacted on 0870 606 7050 or by emailing Customer Services.

Recommended Tariffs
Short stay 20 mins -
Short stay 40 mins £1.40
Short stay 1 Hrs £3.50
Short stay 1 - 4 Hrs £11.80
Short stay up to 5 Hrs £35.00
Rail user Discount
1 to 4 hours £4.00
4 to 6 hours £7.50
6 to 12 hours £11.50
12 to 24 hours £15.50
Sat/Sun rate £4.00

British Transport Police

There is a British Transport Police station outside the main entrance, past the retail units. Click here for further details.

First aid

First aid is available at the Network Rail Reception, Rail Connections, and at the Customer Reception office. If you are unable to make your way to any of the points mentioned, you should ask a fellow traveller to find a member of staff who, if unable to administer first aid, will radio for someone who can. If you have a mobile phone, call Network Rail reception on 0121 654 4288.

Toilets

Toilets are located on the station platform link bridge, off the main concourse.

Additional assistance

Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator:

National Express East Coast – 08457 225 333
Virgin Trains – 0870 789 1234
First ScotRail – 08456 015929

Cash and bureau de Change

Cash dispensers are located on the main concourse and retail forecourt. See map for details. Bureau services are provided by Eurochange on the main concourse.

Bicycles

Bicycle parking is provided on platforms 1 and 11, and at the east end of platform 19, next to the photo booths.

Left luggage

Left Luggage is a secure place where you can leave items of luggage for collection later. The left luggage office is on platform 1. Please call 0131 558 3829

Lost property

The lost property office is on platform 1. Please call 0131 550 2333

Photo Booths

There are a number of photo booths at the station where photos for passports, travel passes and other identity documents can be obtained.

Contact us

The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).

Contact

Address:
Station Manager
Network Rail
Room 255, North Block
Waverley Station
Edinburgh EH1 1BB
Tel: 0131 550 2031
Opening hours: 0400- 0045 Monday – Saturday
0600-0045 Sunday
Lost property
For help with lost property, please contact the lost property office on 0131 550 2333.
Opening hours: Monday – Friday 0900-1700.
Train times, tickets & ticket refunds
The trains are run by National Express, Virgin Trains, Transpennine, Crosscountry & First ScotRail.