Waterloo Station is located at: (51.5033,-0.11475)
Station Manager, Network Rail
CP2-4-G General Offices, Waterloo station, London SE1 8SW
Opening hours: 24 hours Monday - Sunday
Tickets and information
The main ticket office is opposite platforms 16 and 17, and is open 24 hours a day. There is a second ticket office opposite platform 2, with additional ticket machines on the concourse. Train details can be obtained from the information point on the concourse or alternatively please call:
National Rail enquiry service – 08457 48 49 50
Telephones
Payphones can be found at each end of the main concourse.
Taxis
Taxis are available in Cab Road, through the main arch (exit 3).
Buses
Buses depart from several points around the station.
Toilets and baby changing
Toilets and baby changing facilities are located opposite platforms 17 – 19. A charge of 20p is levied for the use of these facilities.
Accessible toilets are available at the top of the stairs to the ladies toilets opposite platforms 17/18, and for RADAR key holders there is an additional facility on Cab Road, through exit 3 on the left.
British Transport Police
If you require Police assistance please speak to a member of staff or telephone 0800 405040.
Underground
Bakerloo, Northern, Jubilee and Waterloo and City lines serve this station.
Entrances to the Underground are as follows:
Steps from platforms 1 – 18
Via escalator near platforms 18 – 19
Steps in the centre of the concourse near platform 5
For the Jubilee line, via escalator opposite platforms 4 – 5
Cash and Bureau de Change
There are cash dispensers located throughout the station. See Waterloo map.
Bureau de Change facilities are available on platforms 11 and 12 and at exit 5.
Luggage Trolleys
Luggage trolleys are available at many sites on the concourse and on the platforms. A deposit of £1 will be returned to you when you take the trolley back to one of the trolley points.
Bicycles
There are bicycle storage racks on Cab Road and halfway down platforms 5 – 6, 11 – 12, 13 – 14 and 19.
Left luggage
Left Luggage (storage of items) is a secure place where you can leave items of luggage for collection later. This is located between platforms 11 and 12. Open 07:00 - 23:00 Mon to Sun. A small charge is made for this service. Please call +44 (0)20 7401 8444 or click here for more information.
Lost property
The lost property office is located in Lower Road, down the escalators or lift opposite platforms 4 and 5 (Exit 2), turn right, and turn right again. Open Monday to Friday 07.30 to 19.00 Telephone (13.00 to 16.00): 020 7401 7861.
Photo booths
Photo booths are located near exits 1 and 2 and can be used for passports, travel passes and other identity documents.
Waterloo East station
Waterloo East station can be reached via the stairs, escalator or lift next to Burger King and opposite platforms 11 and 12. Waterloo East provides services to south east London, Kent and East Sussex. The station is operated by South Eastern trains.
Station reception
The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).
Contact
Tel: 020 7922 2545
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Novotel London Waterloo
Best Western London Highbury